• We make sure to get you home well when you come to us for treatment by recruiting and hiring the best doctors and nurses to serve you.
  • Reduce the waiting time to be treated in our Emergency Room.
  • Utilized the (BI) Business Intelligence on Hospital Management to make sure the cost of quality state of the art treatment at VLMMHI remains affordable all out patients.




    Patient Centered Care Coordinator

    She overseas managing the health care needs of clients, which generally involves coordinating with health services, communicating with members of the care team, and directing client to services and assistance program available to them.
    The Duties and Responsibilities of PCCC:
    • Assist patient from admission to discharge to ensure that patients received the needed care.
    • Orient patient and significant others regarding our facilities, room rates, services offered and financial assistance program available to them.
    • Assists patient to settle their hospital bill.
    • Conduct interview to patient prior to discharge for continuous quality improvement.
    • Inform patient that his/her home medications are ready for pick up at the New pharmacy.
    • Gather and file all the documents such as survey forms, reports and demographic information of the patient in order to analyze their feedback regarding our services.
    • Schedule patient appointment and follow -up check up.

    Health Desk


    V.L. Makabali Memorial Hospital Inc. has set up a health desk in the OPD area for patients to receive free blood pressure and free fasting blood sugar FBS. Every day, 20 to 30 people visit to the health desk to take advantage of the hospital’s free medical services.

      Information Desk

      The information desk service welcomes families, patients, visitors, and staff with respect and compassion. The duties of Information desk are to Maintaining updated patient lists in the hospital. Provide information about patients’ room numbers and visiting hours, Direct guests to appropriate hospital departments or offices. and to provide the schedule Doctor clinics for the patients.

      Most definitions of patient-centered care have several common elements that affect the way health systems and facilities are designed and managed, and the way care is delivered:

      • The health care system’s mission, vision, values, leadership, and quality-improvement drivers are aligned to patient-centered goals.
      • Care is collaborative, coordinated, and accessible. The right care is provided at the right time and the right place.
      • Care focuses on physical comfort as well as emotional well-being.
      • Patient and family preferences, values, cultural traditions, and socioeconomic conditions are respected.
      • Patients and their families are an expected part of the care team and play a role in decisions at the patient and system level.
      • The presence of family members in the care setting is encouraged and facilitated.
      • Information is shared fully and in a timely manner so that patients and their family members can make informed decisions.